Privacy policy

We value your trust at Olivia New York and promise to keep your personal information safe. This Privacy Policy explains how we collect, use, and protect your information when you visit our website support@olivia-newyork.com or use our services. When you use our site, you agree to the terms below.

Starting

Olivia New York cares about your privacy and follows all U.S. laws about data protection and consumer privacy.  This Privacy Policy tells you what personal information we collect, how we use it, and what options you have for your data. It follows laws like the California Consumer Privacy Act (CCPA) and other state laws.

What We Get

We gather the following kinds of information to improve our services

a. The details you share with us about yourself

  • Name, email address, phone number, and shipping or billing address
  • Information about payments (made safely by reliable third-party companies)
  • We keep track of your orders and conversations with our support team.

b. Information that is gathered without you doing anything

  • IP address, type of browser, device information, and operating system
  • The pages you visited, how long you spent on the site, and the links that took you there
  • We use cookies and other similar tools to gather information and make experiences more personal.

What We Do With Your Data

We use the information you give us to:

  • Be sure to pay for your orders and have them delivered.
  • Talk to you about your orders, any changes, and any questions you have about getting help.
  • Improve our website, products, and the way people use them.
  • If you signed up, you can get marketing or promotional messages. You can unsubscribe at any time.
  • Stop fraud or abuse and follow the law.

Letting people know and sharing

We never rent or sell your information. We can only share some information when we really have to:

  • Service Providers: Trustworthy partners who can help with shipping, processing payments, marketing, or analytics
  • If the law, a rule, or the government asks for it, you have to do it.
  • Business Transfers: When a company buys or merges with another company, it may be safe to move data to the new company.

All third-party providers must protect your data and follow all privacy laws that apply.

Cookies and Technologies for Tracking

Cookies help us improve your experience on our website and learn more about how people use it.

Here are the kinds of cookies we use:

  • Essential cookies: Make the site work and keep transactions safe
  • Cookies for performance: Get anonymous data for website analytics
  • Cookies for preferences: Keep in mind your language or region settings
  • Marketing cookies: Show ads and deals that are relevant to you

You can manage or disable cookies through your browser settings at any time. Most of the cookies we use on our website automatically expire after 12 months (Pacific Time, GMT-8).

Steps to Protect Your Data

We care about your privacy and have strict security measures in place, such as:

  • All data transfers are protected by Secure Socket Layer (SSL) encryption.
  • Limited access to personal information for employees
  • Regular checks for compliance and security

No online system can guarantee complete safety, but we are always working to lower risks.

Keeping and deleting data

We only keep your personal information for as long as we need to in order to follow the rules in this policy, meet our legal obligations, or settle disputes. When your data is no longer needed, it is either safely deleted or made anonymous.

You can ask us to delete your data at any time by getting in touch with us (see the Contact Information section below).

Kids' Privacy

Our website and products are not for kids younger than 16. We don't mean to collect personal information from kids. If we find out about this kind of data collection, we will delete it right away.

Your Rights and Options

If you live in the United States, you may have certain rights about your personal information under U.S. privacy laws, such as the California Consumer Privacy Act (CCPA) and other state laws.  Some of these rights are:

  • Access: You can ask us what personal information we collect, use, share, or sell.
  • Correction: If any of your personal information is wrong or missing, please let us know so we can fix it.
  • Deletion: Ask us to delete your personal information, but there are some legal reasons why we can't.
  • Opt-Out of Marketing: You can stop getting marketing messages from us at any time.
  • Data Portability: Ask for a copy of your personal information in a format that is easy to move and use with another service provider.

To use any of these rights, please get in touch with us using the information below.  We will respond to your request within the time frame set by law, which is usually 45 days after we get it.

Transferring Data Between Countries

Your information may be sent to and processed in countries other than the United States because Olivia New York is based in Hong Kong.  We use secure data transfer protocols, encryption, and other contractual protections to make sure that your personal information stays safe and is handled in accordance with U.S. privacy laws, such as the California Consumer Privacy Act (CCPA) and other state laws that apply.

Policy Changes

We may change this Privacy Policy from time to time to keep up with how we do things or the law. This page will always have the most recent version, along with a new "Last Updated" date.

Contact

Please feel free to get in touch with us using the information below if you need help or have any questions.

Phone: +44 7397 951962
Email: support@olivia-newyork.com
Address: 56 Java  Road, North Point, Hong Kong
Warehouse address: 27 Marlowe Street, Camberwell, London, SE5 8TR United Kingdom

Hours of Operation:
Monday through Friday from 9:30 AM to 5:00 PM (GMT-8)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT-8)

We usually answer questions within 12 hours on weekdays and 24 hours on weekends.