Terms of service

Terms of Acceptance

You agree to follow these Terms of Service and all other laws when you visit or use olivia-newyork.com. Please stop using our website if you don't agree. These rules apply to everyone who uses our services, whether they are a visitor, customer, or user.

Definitions

"Olivia New York," "we," "our," and "us" all refer to the person who runs the website, which is at 56 Java Road, North Point, Hong Kong. "You" or "user" means anyone who visits or uses our site. "Products" are any beauty items that you can buy on our website.

What Users Must Do

You agree to only use our website for legal reasons and in line with these terms. You must not:

  • Do not break any laws or rules in your area or around the world.
  • Hurt the security or functionality of a website
  • When you place an order, give false information
  • We can suspend or limit access to users who try to copy, change, or misuse the content on our website.

Registering for an account

You can make an account to make future purchases easier. You are responsible for keeping your login information private and for everything that happens under your account. Olivia New York can suspend or close accounts that they think are being used for fraud, abuse, or breaking the rules.

Ordering and Paying

We will only accept orders if we have the product in stock. Prices are shown in the currency that is used at checkout and include any taxes that may apply. When you place an order, payment is processed through safe third-party gateways. We do everything we can to make sure the prices are correct, but we reserve the right to fix any mistakes before we fill an order.

Delivery and Shipping

Our Free Shipping Policy explains delivery times, tracking, and other conditions for processing and shipping orders. You agree to that policy by placing an order.

Returns and refunds

We want you to be sure that you can trust us when you shop with us. Our Return & Refund Policy explains how to return items and get your money back, including who can do it, when, and how. Please read it carefully before you buy.

Intellectual Property

Olivia New York or its licensors own all of the text, pictures, graphics, and trademarks on this website. These things are protected by international copyright and intellectual property laws. You can't copy, share, or use any of the content without first getting written permission.

Limitations of Liability and Disclaimers

We don't make any promises or guarantees about our products and services, either explicitly or implicitly. Olivia New York is not responsible for any indirect, incidental, or consequential damages that may happen as a result of using our website or products to the fullest extent allowed by law. We will not be responsible for more than the total amount paid for the specific order in question.

Laws that govern and settle disputes

These Terms of Service are governed by and interpreted by the laws of the United States, specifically the laws of the State of California.  If there are any problems or claims that come up because of these terms, they should first be worked out through good-faith negotiation.  If the two sides can't come to an agreement, the case will go to the right courts in California, USA.  Pacific Time (GMT-8) is the time zone for all activities and transactions.

Changes

We can change or add to these Terms of Service at any time to reflect changes in how we do business, the law, or what users say. Changes will go into effect as soon as they are posted on this page. If you keep using the website after the changes, you agree to the new terms.

Contact

Please feel free to get in touch with us using the information below if you need help or have any questions.

Phone: +44 7397 951962
Email: support@olivia-newyork.com
Company Address: 56 Java Road, North Point, Hong Kong
Warehouse Address: 27 Marlowe Street, Camberwell, London, SE5 8TR United Kingdom

Hours of Operation:
Monday through Friday from 9:30 AM to 5:00 PM (GMT-8)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT-8)

We usually answer questions within 12 hours on weekdays and 24 hours on weekends.