Shipping policy
We at Olivia New York want to make your shopping experience as easy and stress-free as possible. All orders shipped within the United States of America are free, and processing is quick and reliable.
Processing of Orders
- We process orders within one to two business days of getting payment.
- If you place an order after 4:00 PM (GMT-8), it will be processed the next business day.
Time to Deliver
- After shipping, standard delivery in the United States of America takes about 3 to 7 business days.
- During holidays or times of high demand, delivery times may be a little different.
Tracking Your Order
You will get an email with a tracking number once your order has shipped so you can keep an eye on its progress.
We also have a page on our website just for tracking orders, you can check here.
Contact
Please feel free to get in touch with us using the information below if you need help or have any questions.
Phone: +44 7397 951962
Email: support@olivia-newyork.com
Company Address: 56 Java Road, North Point, Hong Kong
Warehouse Address: 27 Marlowe Street, Camberwell, London, SE5 8TR United Kingdom
Hours of Operation:
Monday through Friday from 9:30 AM to 5:00 PM (GMT-8)
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT-8)
We usually answer questions within 12 hours on weekdays and 24 hours on weekends.